Refund policy
REFUND POLICY
What’s your refund policy? We stand behind the quality of our products and are commitment to customer loyalty and satisfaction. While we hope you love your FirstBase Skincare products as we much as we do, we understand that sometimes we change our minds and things don’t work out. If you wish to make a return, we are happy to facilitate a refund on items purchased on www.firstbaseskincare.com within 10-15 days to the original form of payment. If you made your purchase from one of our retail partners, we ask that you please follow their return policy. Please note that any returns made after the 15-day period are no longer eligible for a refund. How do I make a return? We’ve made this simple for you in 3 easy steps: 1. Reach out to orders@firstbaseskincare.com with the following information: your full name, order number, and reason for return. Our Customer Care Team will then respond with a pre-paid Return Label for you to print and include in your return parcel. 2. Print the Return Label that includes your RMA Number form and prepare your parcel to ship:
What should I do if I receive a damaged item? If you have received a defective item, we truly apologize! Please make sure to email to orders@firstbaseskincare.com within 3 days of receiving item(s) and we’ll take care of the rest. Note: please include your original order number in the subject line and reason for your return in the body of the e-mail including a picture of the defect.
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